1. Adult-Only Access to Casino Facilities

Entry to all casino areas within Calvessian Royal Stay is strictly limited to guests who are aged 18 years or over. This requirement applies at all times the casino floor is operational, without exception.

1.1 Age Verification

Our trained staff reserve the right to request proof of age from any individual who wishes to enter or remain in casino areas. Accepted forms of identification include any government-issued document that bears the holder's full name, date of birth and photograph, such as a New Zealand driver licence, New Zealand passport, or equivalent overseas travel document. Guests who are unable to produce acceptable identification upon request will be declined entry.

1.2 Underage Guest Policy

Guests travelling with children or young people under the age of 18 should be aware that those individuals may not enter, pass through or wait within designated casino areas at any time. Supervising adults remain responsible for ensuring that minors do not access these spaces. Team members are instructed to act promptly if they observe a person who appears to be under 18 within casino areas.

1.3 Right of Refusal

Calvessian reserves the right to refuse entry or to remove any person from casino facilities at the discretion of management, including in circumstances where the age of a guest cannot be satisfactorily confirmed.

2. Gambling Is Entirely Optional

Participation in casino gaming at Calvessian Royal Stay is completely voluntary. No guest is expected, encouraged or pressured to gamble as part of their stay. Our hotel offers a wide range of non-gaming amenities, and our team is pleased to assist any guest in planning an enjoyable visit that does not include casino activity.

We encourage every guest who does choose to gamble to regard it as a form of leisure entertainment, to be enjoyed within personal boundaries they have decided upon in advance. Casino games are designed with a house edge, meaning that over time the mathematical expectation is that guests will spend more than they win. Please keep this in mind and only ever wager amounts you are entirely comfortable losing.

2.1 Informed Decision-Making

Staff in our casino are able to provide straightforward information about how individual games work, including their rules and general odds structure, so that you can make fully informed choices. If you would like a game explained before you begin playing, please ask any team member at the table or at the gaming desk.

3. Managing Your Time and Spending

Setting personal limits before you begin gambling is one of the most effective ways to keep the experience enjoyable. We strongly encourage all guests to decide, in advance, how much time and money they are willing to spend, and to respect those decisions once they have been made.

3.1 Time Limits

• Decide how long you intend to play before you sit down at any game.
• Use a watch or personal device to track the time, as casino environments are intentionally designed to minimise external time cues.
• Take regular breaks away from the gaming floor, even if you have not reached your planned time limit.
• Avoid extending your session simply because you are ahead or behind.

3.2 Spending Limits

• Set a fixed budget for each session and treat it as money spent on entertainment, not as an investment.
• Only bring to the casino the amount you have decided to spend. Avoid making additional withdrawals or seeking credit if your budget is reached.
• Never gamble with funds reserved for essential living expenses, rent, mortgage repayments, bills or any financial obligation.
• Do not borrow money for the purpose of gambling, and do not chase losses by increasing your bets in an attempt to recover money already spent.

3.3 Practical Guidance on Limits

4. Recognising Warning Signs

Gambling can occasionally shift from a recreational activity into something that causes concern. Recognising early changes in your own behaviour or that of someone close to you can make it easier to take positive steps. The following patterns are commonly associated with gambling that has moved beyond comfortable limits.

4.1 Patterns to Be Aware Of

• Spending more money or more time gambling than you originally intended, on a repeated basis.
• Feeling a strong urge to return to gambling shortly after a session ends, particularly after a loss.
• Trying to win back money that has already been lost ("chasing losses").
• Finding it difficult to stop gambling once you have started, even when you had planned to.
• Thinking about gambling frequently when you are not playing — planning future sessions, reliving past ones or calculating potential winnings.
• Becoming irritable, restless or unsettled when unable to gamble, or when attempting to cut back.
• Concealing the extent of your gambling from friends, family or colleagues.
• Using gambling as a way of escaping personal difficulties, low mood or difficult life circumstances.
• Borrowing money, selling possessions or neglecting financial responsibilities in connection with gambling.
• Gambling affecting your sleep, concentration, work performance or relationships.

Noticing one or more of these patterns does not mean something is permanently wrong, but it is a strong signal to pause and reflect honestly on your relationship with gambling. Taking a break, speaking with someone you trust or seeking independent guidance are all constructive first steps.

5. Taking a Break

Stepping away from gambling — whether for a short interval, a day, a week or longer — is always a sound decision if you feel that your relationship with gaming is becoming uncomfortable or strained. There is no obligation to provide a reason, and no disadvantage to you as a guest of the hotel for choosing to do so.

5.1 Informal Breaks

You are free to leave casino areas at any time. Our team will never encourage you to continue playing or to return to the gaming floor. If you feel that you need space or support to make the decision to step away, any member of staff can accompany you to a quiet area or direct you to our Guest Services desk.

5.2 Longer Breaks and Casino Exclusion

If you feel that a more structured break from gambling would be helpful, please see Section 6 below, which describes our property self-exclusion arrangements in detail.

6. Property Self-Exclusion

Calvessian Royal Stay operates a self-exclusion programme through which any person can formally request to be refused entry to the casino areas of this property. Self-exclusion is available to any individual, regardless of whether they are a registered hotel guest, and regardless of the reason for their request.

6.1 How to Apply for Self-Exclusion

To request self-exclusion, please visit the Guest Services desk or approach any senior member of casino staff. The process is handled confidentially, with respect and without judgement. You will be asked to provide your name and a current photograph so that our team can identify you and uphold the exclusion effectively. You may also submit an initial request by email to info@calvessianroyalstay.com, after which a member of our team will contact you to complete the process in person.

6.2 Duration of Exclusion

Self-exclusion periods are available for a minimum of six months. Longer periods of up to five years may be selected, and an indefinite exclusion option is also available for those who wish it. Once an exclusion period has been agreed, it cannot be reversed or reduced upon request before its natural expiry. This is a deliberate feature of the programme, designed to provide a robust and reliable period of separation from casino activity.

6.3 Effect of Self-Exclusion

During the exclusion period, you will be refused entry to all casino areas within Calvessian Royal Stay. Our team will take reasonable steps to identify excluded individuals at points of entry and to decline access. Please be aware that no exclusion system can guarantee detection in every circumstance; you are also encouraged to take personal steps, such as not visiting the property during the exclusion period, to support the effectiveness of your exclusion.

6.4 Exclusion on Behalf of Another Person

In certain circumstances, a family member or other trusted person may wish to seek exclusion on behalf of a guest whose gambling is causing concern for others. We encourage anyone in this position to speak with our Guest Services team, who will explain the options available and handle the conversation with sensitivity and discretion.

6.5 Reinstatement After Exclusion

Once a self-exclusion period has run its full course, reinstatement to casino access does not occur automatically. The excluded individual must make a written request, allow a short cooling-off period, and attend a brief in-person meeting with a member of casino management before casino access is restored. This step helps to ensure that any return to gaming is considered and voluntary.

7. Involving People You Trust

Speaking openly with a friend, family member or other person you trust is often one of the most valuable steps a person can take when gambling begins to feel difficult to manage. We recognise that these conversations can feel uncomfortable, but those who are close to you are frequently in a position to offer perspective, encouragement and practical assistance that is difficult to access alone.

7.1 For Guests Seeking Support

If you are a guest who is finding gambling difficult to manage, we encourage you to consider speaking honestly with someone close to you about what you are experiencing. You do not need to have reached a crisis point before reaching out. Sharing your concerns early — even just describing the patterns that are worrying you — can reduce the isolation that often accompanies problematic gambling and open up practical paths forward.

7.2 For Family Members and Friends

If someone important to you is displaying patterns consistent with those described in Section 4, you may feel uncertain about how to raise the subject. Some practical approaches include:

• Choosing a calm moment when neither of you is under immediate stress.
• Expressing your concern in terms of your own observations and feelings, rather than accusations or ultimatums.
• Listening without judgement and acknowledging that the person may not yet see their gambling in the same way you do.
• Encouraging them to take a break or to speak with an independent support service.
• Reminding them that support is available and that seeking it is a positive and courageous step.

It is equally important that you look after your own wellbeing. Supporting someone whose gambling is causing difficulties can be stressful and emotionally demanding. Reaching out to your own trusted contacts, or to an independent support service, is a reasonable and healthy response.

8. Responsible Gambling Resources in New Zealand

New Zealand has a statutory and community framework dedicated to minimising gambling-related harm. Responsibility for regulating gambling activities and overseeing harm minimisation in New Zealand rests with relevant public authorities who publish guidance, maintain self-exclusion arrangements across licensed venues, and provide information about support pathways for those affected by gambling-related difficulties.

If you or someone you know is experiencing difficulties related to gambling, we encourage you to contact the relevant New Zealand public authority or a community support service operating in New Zealand. These organisations offer confidential guidance, information and referral pathways. Information about how to locate appropriate New Zealand support is available through local health and community services, as well as through publicly available government resources.

8.1 How Local Authorities Approach Gambling Harm

In New Zealand, gambling harm minimisation is treated as a public health priority. The relevant regulatory and public health framework requires casino operators to implement responsible gambling programmes, to train staff in recognising signs of gambling harm, and to make self-exclusion facilities available to guests. We operate our responsible gambling programme in accordance with these principles.

8.2 Seeking Support

If you would like guidance on locating New Zealand-based support resources — whether for yourself or for someone close to you — please speak with our Guest Services team, who will assist you in identifying appropriate local pathways in a confidential and respectful manner. You may also contact us by email at info@calvessianroyalstay.com and we will respond with relevant local information.

9. Our Commitment to Responsible Gambling

Every member of the Calvessian casino team receives training in responsible gambling principles. This training covers the ability to recognise behavioural indicators of gambling harm, the procedures for approaching a guest sensitively, and the steps to take when a guest requests or requires assistance. Our team is also trained to refuse service to any guest who appears to be a minor, regardless of the circumstances.

We review our responsible gambling policies and procedures on a regular basis to ensure they remain current, effective and reflective of best practice in our industry. Feedback from guests, staff and external stakeholders informs this process.

If at any point you feel that a member of our team has not upheld the standards described on this page, or if you have a concern or suggestion related to responsible gambling at our property, please contact us at info@calvessianroyalstay.com. All such communications are treated with the highest level of seriousness and discretion.

10. Contact Us

For any question, request or concern relating to responsible gambling at Calvessian Royal Stay, please contact us using the details below.

We aim to respond to all written enquiries within two business days.