Terms of Use

1. Acceptance of Terms

Your continued use of the Website following any posted update to these Terms constitutes your acceptance of the revised Terms. We recommend that you review this page periodically. The date at the top of this page indicates when these Terms were last updated.

These Terms apply to all visitors, guests and other persons who access the Website, whether on a one-time or recurring basis ("you" or "user"). Use of the Website by or on behalf of a business or organisation means that the individual accepting these Terms represents and warrants that they have authority to bind that organisation.

2. Purpose of the Website

The Website is provided solely to offer information about 's hotel-casino property, its facilities, services and promotions, and to allow users to submit accommodation reservation enquiries. The Website does not provide online gambling, wagering or real-money gaming of any kind. All casino gaming activities are conducted exclusively on the physical premises of the Calvessian property in Auckland, New Zealand, and are subject to applicable New Zealand law and the property's on-site terms and conditions.

Nothing on the Website constitutes financial, investment, legal or professional advice. Information published on the Website is provided in good faith for general informational purposes only and may change without notice.

3. Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for its stated purpose.

3.1 Acceptable Use

You agree to use the Website only to:

• Browse information about our hotel-casino facilities, services and offers;
• Submit legitimate reservation enquiries or contact requests;
• Access any resources we make available for general informational purposes.

3.2 Prohibited Conduct

You must not:

• Use the Website for any unlawful purpose or in breach of any applicable New Zealand law or regulation;
• Attempt to gain unauthorised access to any part of the Website, our servers or any connected system;
• Transmit any unsolicited commercial communications, spam or malicious code;
• Scrape, harvest or systematically collect data from the Website without our prior written consent;
• Reverse-engineer, decompile or disassemble any software forming part of the Website;
• Post, upload or transmit material that is defamatory, offensive, fraudulent or infringes the rights of any third party;
• Impersonate any person, entity or representative of ;
• Interfere with the proper functioning of the Website or any network connected to it;
• Use the Website in any manner that could damage, disable, overburden or impair our systems.

We reserve the right to suspend or terminate your access to the Website at any time and without prior notice if we reasonably believe you have breached these Terms.

4. Intellectual Property

All content published on the Website, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations and software, is the property of or its content suppliers and is protected by New Zealand and international copyright, trademark and other intellectual property laws.

The Calvessian name, wordmarks, logos and all associated trade dress are trademarks of . Nothing in these Terms grants you any right to use any trademark, trade name or logo without our prior written consent.

You may view, download and print pages from the Website solely for your own personal, non-commercial use, provided that you:

• Do not remove or alter any copyright, trademark or other proprietary notices;
• Do not reproduce, duplicate, copy, sell or otherwise exploit any portion of the Website for commercial purposes;
• Do not modify or create derivative works based on any Website content.

Any other use of Website content requires our express written permission. Requests for permission may be directed to info@calvessianroyalstay.com.

5. Reservation Requests

The Website may allow you to submit enquiries or requests for accommodation reservations. Any such submission constitutes an enquiry only. A binding reservation is formed only when we send you a written confirmation of your booking, whether by email or other agreed means.

When submitting a reservation request, you agree to:

• Provide accurate, current and complete personal and contact information;
• Notify us promptly of any changes to the information provided;
• Ensure that any person on whose behalf you are making a reservation has authorised you to do so and has agreed to be bound by all applicable terms.

We reserve the right to decline or cancel any reservation at our reasonable discretion, including where we have reason to believe that the information provided is inaccurate, that these Terms have been or are likely to be breached, or where a reservation conflicts with applicable legal requirements.

6. Rates and Booking Terms

6.1 Published Rates

Room rates and any applicable packages displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST) at the prevailing rate, unless otherwise stated. Rates are subject to availability and may change without notice until a confirmed booking has been issued.

6.2 Booking Conditions

The following general conditions apply to all reservations confirmed through the Website. Specific rates or promotional packages may carry additional conditions, which will be communicated at the time of booking.

6.3 Errors in Pricing

While we take reasonable care to ensure the accuracy of all rates displayed on the Website, errors may occasionally occur. We reserve the right to correct any pricing error and to cancel or not honour bookings made at an erroneously low rate, with full notification and refund of any amounts charged in error.

7. Age Restriction

Entry to the casino floor and participation in any gaming activity at the Calvessian property is strictly restricted to individuals who are aged 18 years or over, in accordance with the Gambling Act 2003 (New Zealand). This requirement applies at all times, without exception.

Valid proof of age — such as a New Zealand driver licence, New Zealand passport, or other government-issued photo identification — may be requested by our staff at any time. Any person unable to produce satisfactory proof of age will be refused entry to gaming areas.

The Website is not directed at, and should not be used by, individuals under the age of 18. By using the Website, you confirm that you are at least 18 years of age.

8. Responsible Gaming

is committed to promoting responsible gaming and takes its obligations in this area seriously. Gaming should be an enjoyable leisure activity. We encourage all guests to set personal limits before they begin playing and to remain aware of the time and money they are spending.

8.1 Recognising Problem Gambling

Signs that gambling may be becoming harmful include, but are not limited to:

• Spending more time or money on gambling than intended;
• Chasing losses by continuing to play in an attempt to recover money spent;
• Neglecting work, study or personal relationships due to gambling;
• Borrowing money or selling possessions to fund gambling;
• Feeling anxious, irritable or distressed when not gambling.

8.2 Support Resources

If you or someone you know may be experiencing difficulties related to gambling, a number of independent support services are available in New Zealand:

• Problem Gambling Foundation of New Zealand — provides free, confidential support, counselling and resources. Visit www.pgf.nz.
• Gambling Helpline — free, confidential telephone support available 24 hours a day, seven days a week. Visit www.gamblinghelpline.co.nz.
• The Department of Internal Affairs (DIA) — the New Zealand government agency responsible for administering gambling legislation and publishing public guidance on responsible gaming standards, self-exclusion processes and complaint pathways. Further information is available at www.dia.govt.nz.

8.3 Self-Exclusion

Guests who wish to restrict their own access to gaming facilities may speak with a member of our management team in person to enquire about available self-exclusion options. The Department of Internal Affairs also publishes guidance on the formal self-exclusion scheme available under New Zealand gambling law.

9. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute our endorsement of, or any association with, the operators of those websites or their content, products or services.

We have no control over the content of linked third-party websites and accept no responsibility for the accuracy, legality or suitability of any content, advertising or materials found on them. When you leave the Website via a hyperlink, you do so at your own risk, and we encourage you to review the terms and privacy policies of any external website you visit.

10. Availability of the Website

We aim to make the Website available on a continuous basis; however, we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to:

• Scheduled or emergency maintenance;
• System updates or upgrades;
• Circumstances beyond our reasonable control, including telecommunications failures, power outages, natural events or acts of third parties.

We reserve the right to suspend, withdraw, discontinue or change any aspect of the Website at any time without prior notice and without liability to you.

11. Limitation of Liability

11.1 No Warranties

The Website and all content on it are provided on an "as is" and "as available" basis. To the fullest extent permitted by New Zealand law, we disclaim all representations and warranties, whether express or implied, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

11.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, , its directors, officers, employees and agents shall not be liable to you for any indirect, incidental, special, consequential or punitive loss or damage arising from:

• Your use of, or inability to use, the Website;
• Any error, omission, interruption or delay in the operation of the Website;
• Any reliance you place on information published on the Website;
• Unauthorised access to or alteration of your transmissions or data.

11.3 Consumer Guarantees

Nothing in these Terms limits any right you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, to the extent that those rights cannot lawfully be excluded or limited. Where you are acquiring goods or services for business purposes, you acknowledge that the Consumer Guarantees Act 1993 may not apply.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of New Zealand.

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter, save that we reserve the right to bring proceedings against you in any other jurisdiction where you reside or where a breach has occurred.

13. Disputes and Complaints

We are committed to resolving any concerns or complaints promptly and fairly. If you have a dispute or complaint arising from these Terms or from your use of the Website, we encourage you to contact us in the first instance using the details in Section 14 below so that we may seek to resolve the matter informally.

If you remain dissatisfied after raising a concern directly with us, you may be able to refer certain matters to an independent dispute resolution body or a relevant New Zealand regulatory authority depending on the nature of your complaint. The New Zealand Commerce Commission publishes guidance on consumer rights and available complaint pathways at www.comcom.govt.nz.

For complaints relating to gaming conduct or gambling harm, the Department of Internal Affairs provides a formal complaints process, details of which are published at www.dia.govt.nz.

14. Privacy

Your privacy is important to us. Our collection, use, storage and disclosure of personal information in connection with the Website is described in our Privacy Policy, which forms part of these Terms. By using the Website, you acknowledge that you have read and understood our Privacy Policy.

We collect and process personal information in accordance with the Privacy Act 2020 (New Zealand). Where we collect special-category personal data, we do so only where there is a lawful basis to do so and with appropriate safeguards in place.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and in relation to your use of the Website, and supersede all prior agreements and understandings on that subject.

15.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed by us in writing.

15.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate, successor or acquirer of the business without restriction.

15.5 Updates to These Terms

We may update these Terms from time to time to reflect changes in law, our business practices or other relevant factors. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

16. Contact Details

If you have any questions, concerns or requests in connection with these Terms or the Website, please contact us using the details below:

We aim to acknowledge all written enquiries within five business days of receipt.